Sanford Systems Design Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect personal information when you visit https://sanford.systems or interact with our services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you agree to the collection and use of information in accordance with this policy.
The data controller responsible for your personal data is Sanford Systems Design Ltd, 128 City Road, London, EC1V 2NX, United Kingdom. Email: hello@sanford.systems. Phone: +44 118 228 3713.
We may collect and process the following categories of personal data.
When you contact us or submit forms on the website we may collect your name, email address, phone number, company name, and message content. This information may be collected through contact forms, quote request forms, or email communications.
When you visit our website we may automatically collect certain technical information including your IP address, browser type and version, device information, pages visited, time spent on pages, and referring website. This information may be collected through cookies and analytics tools.
We process your personal data to respond to enquiries and provide customer support, deliver requested services such as website design, hosting, SEO, and digital marketing, send quotations or service information, improve our website and services, maintain website security and prevent fraud, and comply with legal obligations.
Under UK GDPR we rely on the following lawful bases for processing personal data. Consent when you submit forms or agree to cookies, legitimate interests to operate and improve our website and services, contractual necessity when processing data required to deliver services you request, and legal obligation where we must comply with regulatory or legal requirements.
Our website uses cookies to improve user experience and analyse website traffic. Cookies may be used to remember user preferences, analyse website usage, and improve performance. You can control or disable cookies through your browser settings although disabling cookies may affect website functionality.
We may use trusted third-party providers to support our services including website hosting providers, analytics providers such as Google Analytics, email service providers, and social media integrations. These providers may process personal data on our behalf and are required to comply with applicable data protection laws.
We do not sell personal data. Your personal data may be shared with service providers assisting us in delivering services, where required by law or regulatory authorities, or where necessary to protect our legal rights.
We only retain personal data for as long as necessary for the purposes it was collected. Contact enquiries may be retained for up to 24 months and client records may be retained for up to 6 years to comply with legal and accounting requirements. After this period personal data is securely deleted.
We implement appropriate technical and organisational security measures to protect personal data including secure hosting environments, encrypted HTTPS connections, restricted access controls, and regular monitoring of systems. Despite these measures no online service can guarantee complete security.
Under UK GDPR you have the right to request access to your personal data, request correction of inaccurate data, request deletion of your personal data, request restriction of processing, object to processing, request data portability, and withdraw consent at any time where processing is based on consent. Requests can be made by contacting hello@sanford.systems.
If you believe your personal data has been processed unlawfully you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO). Further information can be found at https://ico.org.uk.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We may update this privacy policy from time to time. Any updates will be published on this page with the revised last updated date.